Returns & Refund Policy

1. Right to cancel

If you are buying as a consumer you may cancel an order within 14 days of receiving the goods, for any reason. Tell us in writing within that period and return the items within 14 days of telling us.

2. Condition of returns

Goods should come back unused and in their original packaging, with any seals intact. We may reduce a refund to reflect handling beyond what is needed to inspect an item.

• Contact us first so the return can be logged against your order.
• Include the order reference with the goods.
• Keep proof of postage until the refund is confirmed.

3. Faulty or incorrect items

If something arrives damaged, faulty or not as described, tell us within 30 days and we will arrange collection at our cost and either replace the item or refund it in full, as you prefer.

4. Exclusions

Some items cannot be returned once supplied, and we will say so clearly before you order. These include goods made or configured to your specification, and security components that have been installed or programmed to a site.

5. How refunds are made

Refunds go back to the original payment method within 14 days of us receiving the goods, or of you providing proof of return, whichever is sooner. Standard delivery is refunded; upgraded delivery is not, except where the item was faulty.

6. Business customers

Trade and account customers are covered by the returns terms in their account agreement rather than the consumer cancellation right above. Talk to us and we will confirm what applies.